Privacy policy
Last updated: 11 November 2026
This policy explains what personal information PawSiesta collects, why, and what you can ask us. PawSiesta is based in the Netherlands, so we follow the European privacy law (GDPR) as well as the Australian Privacy Principles.
What we collect and why
- When you order: your name, delivery address, email address and phone number, and your order details. We use them to deliver your order, to contact you about it, to handle returns and to keep our accounts. Payments are handled by our payment providers; we never see your full card number.
- When you email us: your message and email address, to help you.
- When you sign up for our emails: your email address and your consent, to send you our news and offers.
- When you visit our website: basic information about your visit through cookies, to keep the store working, to see what people look at and, if you allow marketing cookies, to measure our ads on Facebook and Instagram.
Who we share it with
We never sell your personal information. We share only what is needed with the services that help us run the store: Shopify (our store platform), our payment providers, our fulfilment partner overseas and the carriers that deliver your parcel, Meta (only with marketing cookies), and the tools we use for email and customer service, including AI tools that help us sort and draft emails. A person always makes the decisions about your order. Some of these services are located outside Australia and outside the European Union, so your information can be stored or used in other countries.
How long we keep it
Order records for as long as tax law requires. Customer service emails for as long as needed to help you. Your email address for our news until you unsubscribe.
Emails from us
We only send news and offers if you ticked the box for it. Every email has an unsubscribe link that works straight away. Emails about your own order, such as the confirmation and tracking, go to everyone who orders.
Your rights
You can ask us to see, correct or delete your personal information, to stop using it for marketing, or for a copy of it. We delete your details when you ask, except the order records that tax law requires us to keep. Email support@pawsiesta.com; we handle your request within one month.
If you're not happy with our answer, you can complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or, in Australia, the Office of the Australian Information Commissioner (OAIC).
Changes
If we change this policy, we update the date at the top. If a change matters for how we use your information, we tell you before it takes effect.
Who we are
PawSiesta is a trade name of Moroccomerce, registered in the Netherlands (Chamber of Commerce 97074314). Contact: support@pawsiesta.com.