Terms of service
Last updated: 11 November 2026
These terms apply when you buy from PawSiesta. We've kept them short and plain.
Your rights come first. If you buy from us in Australia, the Australian Consumer Law protects you. Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that protects you as a consumer.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Who we sell to. We sell to customers in Australia, online only. We don't have a shop you can visit.
Prices. All prices are in Australian dollars. The price you see is the total price you pay, including any GST that applies. Shipping is free. If that ever changes, the shipping cost is shown before you pay.
No "was" prices. We don't show crossed-out "was" prices. The price you see is our normal price.
Offers. Buy 2 or more ChillPads and save: 25% off with 2, 30% off with 3 and 35% off with 4 or more, in any mix of sizes and colours. Any offer is applied automatically in your cart, without a code. If an offer has an end date, it ends on that date and we don't restart it.
Mistakes in a price. If we make an obvious mistake in a price, we contact you before your order ships. You then choose: pay the correct price, or cancel and get a full refund.
The ChillPad. Every product page shows the sizes in centimetres. Colours can look slightly different from one screen to the next. Some of our product photos are made by us with image tools, based on real photos of the mat.
Using the mat safely. Use the mat indoors or in the shade: a mat in direct sun warms up. The mat doesn't replace shade, fresh water and a cool place on a hot day. Keep an eye on pets that like to chew.
Reviews. We only show reviews from our own customers. We never make up a rating and we don't show ratings from other websites or from the maker. Where we show a star rating, we show how many reviews it is based on. Where a product has no reviews yet, you see none.
Delivery, returns and refunds. See our shipping policy and our refund and returns policy. They are part of these terms.
Emails. We only send you news, offers or checkout reminders if you ticked the box for it. You can unsubscribe at any time with the link in every email.
Your information. See our privacy policy.
Questions. Email us at support@pawsiesta.com. We reply within one business day.
Company details. PawSiesta is a trade name of Moroccomerce, registered in the Netherlands (Chamber of Commerce 97074314). Email: support@pawsiesta.com.