Shipping policy

Last updated: 11 November 2026

Where we ship. We ship to addresses in Australia. All prices are in Australian dollars (AUD).

Where your order ships from. Your order ships from our overseas fulfilment centre, outside Australia, straight to your door.

How long it takes. Your order arrives in 4 to 10 business days from the day you place it, depending on how busy it is. You also see this estimate in the checkout before you pay. Around public holidays and the end of the year, delivery can take longer. If we know your order will be late, we email you.

What it costs. Nothing. Shipping is free on every order, with no minimum and no code.

The price you see is the price you pay. The price at checkout is the total price, including any GST that applies. For orders up to A$1,000 there is nothing extra to pay when your parcel arrives. If an order is worth more than A$1,000, Australian Border Force may charge import GST and duties at the border. Please email us before you place an order that large and we tell you what to expect.

Tracking. We email you a tracking link as soon as your parcel is on its way.

Changing or cancelling. Email us at support@pawsiesta.com within 12 hours of placing your order and we change or cancel it before it ships. After that your parcel is on its way. You can still return it if you change your mind (see our refund and returns policy).

If your parcel is lost. If your parcel hasn't arrived within 10 business days, email us with your order number and we look into it. If it is lost, you choose: we send you a new one free of charge, or we refund you in full.

If it arrives damaged or wrong. Email us with your order number and, if you can, a photo. You choose: a new one free of charge, or a full refund. You don't pay anything for this. See "Something wrong with your order?" in our refund and returns policy.

Questions. Email us at support@pawsiesta.com. We reply within one business day.